Bill Payment FAQ

Bill payment is available at F6 of EzeeLink Terminal

A. How do i know bill payment is successful?
– All bill payments will be updated in 3 business days.
– Shall bill payment fail, Customer & ESC will both receive sms alert, see below sample sms.
– If no sms alert received, that means the bill is successful.

Sample SMS receives by Customer:
Bil RM5.70(TM) di Ezeelink pada 2012-11-2 telah gagal. Sila kunjungi kedai dgn resit P134772 ini supaya wang boleh dipulangkan kpd anda.TxnId:629895

Sample SMS receives by ESC:
Bil RM5.70(TM) oleh +60127127015 pada 2012-11-2 telah gagal. Sms SEMAK#P134772 ke MM utk butir lanjut dan pulangkan wang kpd pembayar.TxnId:629895

B. Customer complaint payment not reflected in bill.
– All bill payments will be updated in 3 business days.
– If the bill shown was earlier than the payment date, the payment will only relfected on the next bill.
– Advice the customer to verify with the biller by, if payment still not updated, please report to Help.ez.my

– You SHOULD NOT refund to the customer until you verify with us. Please report to us by email & wait for confirmation.

C. ESC accidentally key-in the wrong bill number
– Usually the bill number is not in sequence.
– So when you key-in the wrong bill number, the payment will most probably fail.
– If the bill fail to be paid, both ESC & Customer will get a sms alert and money will be refunded to ESC after 2 working days.
– If you still dont feel good, report to Help.ez.my to inform us to cancel the bill, we will try our best to help you pull back the bill, but no promise to the reversal.

D. How to I check the bill is
– Go to EzeeLink Terminal
– Press [F6]
– Select “Check Status”
– Key-in No. Transaksi of the bill payment
*No. Transaksi can be found on the receipt during bill payment.
– The Terminal will print the status of the bill payment.

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